A little help goes a long way
Let’s clear things up.
Find your next step, from your first bag of recyclables to your next business collection.
9 answers
Selling recyclables
How do I sell my recyclables?
Chat with Temi on WhatsApp. Share the materials you have and your location, then confirm the available collection or drop-off arrangement with your agent.
How much will I get paid?
The amount depends on the material, quantity and applicable pricing. Confirm the offer with your agent before completing a sale. The material guide on this website is not a price quote.
Is collection available at my address?
Ask Temi or our support team about your location. Collection depends on local agent availability and the materials involved; a website enquiry does not confirm a booking.
How should I prepare my materials?
Separate materials by type, keep paper and cartons dry, and empty bottles and cans. Describe large, sharp or damaged items before arranging collection.
Agent business
How do I become a Scrapays agent?
Download the Scrapays Agent app for Android and follow its registration and setup steps. Use the app and support team to check the training, verification and equipment requirements that apply to you.
Is the Agent app available on iPhone?
The Scrapays Agent app is currently available for Android. Households can start on WhatsApp without installing the Agent app.
What should I know about costs and earnings?
Your earnings depend on your transactions and costs. Ask the team about current equipment arrangements and any applicable fees before getting started.
Business collections
Can my business arrange recurring collections?
Send the team your location, material types and expected quantities. They can discuss a collection arrangement suited to your business and confirm what is available.
Payments & support
Where can I check a payment?
Check the transaction details in the channel you used. If you need help, contact support with your transaction reference. Never share your PIN or one-time password.
Make your next move
Still need a hand?
Talk to the team about your account, a collection or your next step.